FAQ AND POLICIES

 

Policies

Cancellation

*A 30% cancellation charge will apply to all items (excluding: tenting and tent decor) if cancelled less than seven days before the date of delivery or customer pickup.
*A 100% cancellation charge will apply if items are cancelled less than 48 hours from the date of delivery or customer pickup.
*A 50% cancellation charge will apply to all tenting and tent decor if cancelled more than seven days from the date of delivery or customer pickup.
*A 100% cancellation charge will apply to all tenting and tent decor, if cancelled within seven days of the date of delivery or customer pickup.
*DEPOSITS ARE NON -REFUNDABLE*
Rates
The Base Rental rates cover a period of up to five days, allowing delivery or client pickup two (2) days before and return two (2) days after the event. See below for additional fees for longer rental periods. Prices are subject to change without notice.

Time Out Rate
1-3 days Base Rental Rate
4-7 days Base Rental Rate X 1.5
8-14 days Base Rental Rate X 2
15-21 days Base Rental Rate X 3
22-31 days Base Rental Rate X 4


Deposits, Confirmations and Cancellations
A 50% deposit is required to reserve inventory for your event and the balance of the contract is due seven (7) days before installation/will call/delivery. DEPOSITS ARE NON - REFUNDABLE. We do require that you confirm your contracts electronically. We will forward you a "link" to review and sign your rental contract via our software partner, Event Rental Systems.

A credit card number is required to create a reservation and hold any order unless Customer has established a charge account. A 50% deposit is required at the time of reservation. The balance is due seven (7)days prior to the delivery or will call date. A 50% cancellation charge will apply to any rental items cancelled less than ten (10) days before delivery or pickup. A 100% cancellation charge will apply to items cancelled less than three (3) days before delivery or pickup. No credit will be issued for mutually agreed upon customer items or event-driven purchases; these items are subject to payment in full at time of reservation for all clients and are non-refundable. No credit will be given for unused items. Unless the order has been confirmed and reserved, all prices and availability are subject to change.

Equipment Protection Plan
Customer has the option to accept PARTY's Equipment Protection Plan by paying an additional 10% of the net rental rate for all applicable Rental Items. If Customer accepts the Equipment Protection Plan, then PARTY waives all claims against Customer for accidental breakage or damage to Rental Items, with the exception of third party sub rental items, that occurs despite usage and handling with reasonable care. Items not returned to PARTY within seven (7) days after your event are billed the full replacement cost. The Equipment Protection Plan is not insurance and it does not cover:

Rental items not returned;
Theft;
Damage resulting from vandalism or intentional or improper misuse;
Damage resulting from failure to secure Rental Items during transport, overloading or exceeding the rated capacity of the Rental Items;
Damage to motors or other electrical appliances or devices caused by artificial current;
Any damage resulting from overturning;
Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance or regulation;
Any damage due to weather;
Any Damage to third party sub rental items or specialty linens.
Delivery and Pickup
Delivery charges are based on a combination of distance and total cost of the rentals as well as the time specific window for our arrival or pickup. Delivery rates start at $65 per order.

Our delivery trucks can be quite large so please be sure that your venue will be accessible to them. Please read about our truck sizes to make sure we can deliver to your venue.

Remember, responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secure and protected from the weather when not in use.
 
 
If you have any other questions, please feel free to call us any time at: 630-877-8005

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