Frequently Asked Questions (FAQs)

Ordering | Delivery Service | Payment & Cancellation | Products & Care | Policies & Protection

🔹 Ordering

How do I place an order?
✔ Call or email your nearest Party Rentals location
✔ Book online through our [Online Booking Portal]
✔ Submit a [Contact Form] and our team will assist you

What services do you offer?
We offer a full range of rental products including:

• Tents & Tent Accessories
  
  Chairs, tables, dinnerware, Linen

• Lighting, Staging, Dance Floors, Draping

• Custom Builds

• Site Surveys & Permit Assistance
   

When should I reserve?
Reserve as soon as you have a date and venue. Most clients book 6-12 months in advance.

What’s the difference between a quote and reservation?

• Quote: Pricing estimate — does not hold items

• Reservation: Confirms items, availability & delivery

Is a deposit required?
Yes, all orders require a 50% non-refundable deposit and a valid credit card on file to confirm.

Can I modify my order?
✔ Additions/changes allowed up to 2pm, Seven days prior to delivery
✔ Subject to availability
✔ Refer to our Cancellation Policy for removed items

🔹 Delivery Service

Where do you deliver?
We service Chicago and surrounding suburbs. Call for specific delivery options.

What is included in standard delivery?
✔ Curbside delivery & pickup during business hours. Extended hours for peak season May-November
✔ Non-timed window — calculated by zip code

Are there additional delivery fees?
Additional fees apply for:

• Stairs or elevator use

• Long carries (over 50 ft from truck)

• After-hours or timed delivery

• On-site labor beyond standard delivery

Do you offer after-hours delivery?
Yes — fees vary based on time, location, and order complexity.

Do you provide setup and breakdown?
Setup is included for select products: tents, stages, dance floors, etc. Additional services (chairs, tables) are available for a fee and must be pre-arranged with a site diagram.

Can I pick up my order?
Currently, all orders require professional delivery.

How do I get my delivery ETA?
✔ Call or text on the day of delivery with your Event Number
✔ Our team provides estimated arrival times based on truck routing (Please note: Arrival time is not guaranteed unless priority delivery/pickup was paid for upon reservation.

🔹 Payment & Cancellation

When is payment due?
✔ 50% non-refundable initial payment due at reservation
✔ Final payment due 7 days prior to delivery

What payment types are accepted?
All major credit cards: Visa, MasterCard, AMEX, Discover.

What is your cancellation policy?

• 14+ days before delivery: No penalty for removed items (Tents, specialty items and event-related purchases are excluded from this)

• 3-10 days before delivery: 50% charge for removed items

• Less than 3 days: 100% charge for removed items
  Custom items are non-refundable at all times.

🔹 Products & Care

Are there rental minimums?
Yes, for items like dishware, glassware, napkins — rented in sanitary, packaged quantities.

Do I need to clean items before return?
✔ Dishware: Rinse and remove debris
✔ Linens: Shake out, air dry if damp
✔ Cooking Equipment: Remove food, oil, or charcoal
✔ Candle Holders: Remove wax and debris

What happens if items are lost?
Replacement charges apply at retail value. If found within 7 days, you’ll receive a refund.

🔹 Policies & Protection

What is the Equipment Protection Plan?
Covers accidental damage during your rental — excludes theft, missing items, improper use, or weather damage.

Can I receive a refund for unused items?
No. Rentals are based on time out, not usage.

What if I have an after-hours emergency?
✔ Call your order location emergency line:
Bolingbrook: 331-269-5819 — leave details & our manager will return your call.

What are your safety procedures?
We follow enhanced cleaning and sanitation protocols to ensure product safety before and after each rental.

Still Have Questions?

📞 Call: 630-877-8005
💬 Live Chat: Mon-Fri, 8am-5pm